1. Liability Policies:

 Ellouise’s Pet sitting Service agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives all claims against Ellouise’s Pet sitting Service, unless arising from gross negligence on the part of Ellouise’s Pet sitting Service. The client agrees to notify Ellouise’s Pet sitting Service of any concerns within 24 hours of returning home.

 Ellouise’s Pet sitting Service cannot be responsible for pets that bite, suffer an accidental death, or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.

 Ellouise’s Pet sitting Service cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.

 Ellouise’s Pet sitting Service shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed Ellouise’s Pet sitting Service to allow outside while sitter is not there. This includes pets with doggie doors and outdoor pets.

 The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on vaccinations. Client agrees to reimburse Ellouise’s Pet sitting Service for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to pet(s).

 Ellouise’s Pet sitting Service does not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, attorney fees, etc) if client’s pet should bite another person or animal.

 Ellouise’s Pet sitting Service will not walk unruly or untrained dogs or dogs that choke themselves on their leash. All pets must be walked on a leash, unless prior written permission is given by the client and the dog has been trained with good recall.

 Ellouise’s Pet sitting Service does not diagnose or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.

 Job sharing is not covered under our insurance. We cannot be responsible for your pet or home if another service provider enters your property while we are not there.

2. Cancellation Policy:

 Cancellations must be received within 48 hours of scheduled visit or a cancellation fee of £30 will apply. 20% deposit is non-refundable. Ellouise’s Pet sitting Service reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

3. Business Hours:

 Business and visiting hours fall between the hours of 8am and 6pm and services are usually completed during this time unless we are behind schedule or providing holiday cover.

5. Emergencies:

 Client agrees to authorise Ellouise’s Pet sitting Service to handle any emergencies that may arise. Ellouise’s Pet sitting Service will make every effort to contact client, however client gives Ellouise’s Pet sitting Service authority to act in the pet’s/home’s best interest and be available.

 Ellouise’s Pet sitting Service requires you to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster. It is best your emergency contact is a family member or neighbour so they can reach your home. Ellouise’s Pet sitting Service is not responsible for pets in these circumstances.

6. Payment Arrangement:

 A 20% deposit is required to secure bookings, and this is to be payable once the initial meet has been completed. This deposit is non-refundable.

 We respectfully ask that you settle your invoice the date our service is provided. In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 7 days of the completion of services or a late charge of £10 will be applied.